Effective Date: [September 2025]
Last Updated: [September 2025]

NurtureNest by FuturePace Media, LLC ("Company", "we", "our", or "us") is committed to delivering high-quality, evidence-based, and compassionate educational resources for those on their fertility journey. Due to the digital nature of our content, this Refund Policy outlines the specific terms under which refunds are considered.

By enrolling in the NurtureNest program or any of its related offerings, you agree to the terms outlined in this policy.

  1. General Refund Policy

Due to the immediate and full access to our proprietary curriculum, all NurtureNest sales are final and non-refundable, unless stated otherwise at the point of sale.

This includes but is not limited to:

  • The NurtureNest 12-module digital programme

  • Downloadable handouts, templates, or wellness guides

  • On-demand videos and audio content

  • Instant-access masterclasses or webinars

  • Community forum or group access, if provided

  1. Consulting & 1:1 Sessions

If your programme package includes live consulting, coaching, or wellness sessions:

  • You may reschedule a booked session with 48 hours’ notice.

  • Missed or cancelled sessions with less than 48 hours’ notice may be forfeited.

  • Unused sessions may be reviewed for refund on a case-by-case basis, with applicable administrative fees deducted.

  1. Subscriptions or Membership Add-Ons

If you subscribe to an additional NurtureNest support product (e.g., monthly accountability calls or bonus coaching group):

  • You may cancel your subscription anytime before the next billing cycle.

  • No retroactive refunds will be given for previous billing periods.

  • Access continues through the remainder of the current paid term.

  1. Duplicate Payments or Errors

If you believe you’ve been billed in error:

  • Contact us immediately at [email protected].

  • Include your full name, email address, transaction receipt, and a brief description of the issue.

  • Verified duplicate charges or billing errors will be refunded in full.

  1. Requesting a Refund (If Eligible)

To request a refund under any of the exceptions above, email:

Subject Line: Refund Request – [Your Full Name]
 Email: [email protected]
 Include: Order number, date of purchase, reason for request, and supporting documentation (if applicable)

Refunds (if approved) will be processed within 7–10 business days to the original payment method.

  1. Chargeback & Dispute Policy

Initiating a chargeback without first contacting us is considered a breach of this agreement. We reserve the right to:

  • Revoke access to the programme and related content

  • Pursue recovery for unauthorized disputes

  • Report suspected fraudulent activity to the appropriate financial institution

  1. Policy Updates

We reserve the right to amend this Refund Policy. Updates will be reflected with a revised effective date and posted on our website. Continued use of our services implies acceptance of any updates.

  1. Contact Us

If you have any questions or need clarification:
 Email: [email protected]
 Website: www.ournurturenest.com
 Mailing Address: 1518 Legacy Drive, Suite 280, Frisco, TX 75034